Shipping & Handling
Updated for Summer 2020 & COVID-19
Thank you for continuing to support our online store during this unprecedented time. Though we've close to restored our regular operations, we're still seeing major delays with UPS; they've chosen to suspend their service guarantees until further notice.
The delayed transit times combined with warm, humid summer temperatures can lead to compromised product quality. As such, we've had to make some adjustments to our shipping policies:
- We will no longer ship products on Fridays, even if Saturday delivery is available because it has become too unreliable
- All orders must be shipped via a premium shipping method, such as 3 Day Select, 2nd Day Air or Next Day Air. This is to ensure our shipments are prioritized over Ground shipments
- We strongly encourage 2nd Day Air and Next Day Air methods, regardless of where you're shipping. We're leaving 3 Day Select as an option if the other methods are cost prohibitive.
To read more on UPS' delays and their suspension of guaranteed services, please visit their website.
(The above was updated on 6/22/2020.)
Our shipping methods are based on how to get you the freshest product, the fastest. For more product care information, visit our Product Care page. Shipping is available in the 48 continental states. Please call for shipments to Alaska and/or Hawaii.
Please note: Some of our products have longer lead times than others. Always read full product descriptions for the most accurate product shipping information.
How is the shipping rate determined?
Our shipping charges are calculated based on actual shipping costs, plus the packaging materials used to ship your items.
We only ship our small decorated houses, small undecorated houses, and medium undecorated houses. Ground shipping is included in the cost of these products. They will arrive in separate boxes from other items you order.
Larger sized Gingerbread Houses are too fragile to ship, and can only be picked up in store.
Gingerbread Cookie Products, Sugar Cookies, Biscotti
These items can be shipped via UPS Ground to the 48 continental states. If you would like these items delivered faster, you can ship them UPS 3 Day Select, 2nd Day Air, or Next Day Air.
Muffin Loaves, Gourmet Cookies, Brownies
The freshness of these items is of the utmost importance. Using the chart below, please ensure that you will receive your product within three days of its ship date. If the product’s destination isn’t within UPS’ three-day range, please choose the 3-Day Select shipping method. If you’d like your items to be delivered faster, you can choose 2nd Day Air or Next Day Air.
To ensure your product is shipped in only the freshest condition:
Items shipped 3-Day Select only ship out on Monday or Tuesday
Items shipped 2nd Day Air only ship out Monday through Wednesday
Items shipped Next Day Air only ship out Monday through Thursday
Please Note: Only GROUND shipments deliver on Saturdays, according to UPS' policies. Premium shipping speeds like Next Day Air, Second Day Air, and 3-Day Select only deliver Monday through Friday, and will NOT deliver on Saturdays.