Shipping Information

[Updated: October 21, 2026]

This page explains where we ship and how to choose the right ship week and method.

Questions? Reply to your order confirmation email, or call us at 781-246-2200, ext. 1.

Holiday Ordering

To arrive in time for the holidays, please place your order by:

The holidays are UPS's busiest season, so ordering early is the surest way to have your gingerbread arrive on time.

Please note: these dates are recommendations only. We do not guarantee Christmas delivery. Once your package leaves us, transit times are the responsibility of UPS.

Where We Ship

• We ship to the 48 continental United States.
• For Alaska or Hawaii, please call us before ordering.
• We ship with UPS only, so we can't ship to PO Boxes.

Choosing a Ship Week

At checkout you pick a ship week shown as "Week of [date]". Your package may ship on any day that week. It is a ship date, not a delivery date, and Monday dispatch isn't guaranteed.

• We may hold an order and ship it later because of operating conditions such as high heat, high humidity, or a declared disaster area at the destination.

Choosing a Shipping Method

Gingerbread cookies, sugar cookies, and biscotti can ship UPS Ground anywhere in the 48 continental states. For faster delivery, choose 3 Day Select, 2nd Day Air, or Next Day Air.

Muffin loaves, gourmet cookies, and brownies need to arrive within three days of their ship date. Use the map below: if your address is outside UPS's three-day ground range, choose 3 Day Select or faster.

• Saturday delivery is only available with certain shipping methods and in certain delivery areas, as specified by UPS.

Seasonal Note: Summer Heat (May through approx. September)

During hot weather, orders shipping outside the Northeast must use 2nd Day Air or Next Day Air, and 3 Day Select is unavailable.

Shipping Policies

• Delivery dates are estimates. We do our best to deliver on time but can't guarantee delivery dates. Weather, high package volume, strikes, natural disasters, and other events outside our control can cause delays once a package is with UPS.
• Address problems. If your address appears invalid or incomplete, we'll try at least twice to reach you by phone or email. If we can't confirm it, your order may be cancelled or shipped to the address provided. Orders undeliverable because of an invalid address aren't refundable.
• Shipping method and gift messages. Online orders may not be refunded if the shipping method chosen leads to early or late delivery or a returned shipment, or for spelling or grammar errors in a gift message.
• Orders are final. Once placed, orders are non-refundable, and we can't guarantee a cancellation.
• Weather holds. We may hold any shipment because of weather or environmental conditions at our location or the destination.
• Shipper release. Packages ship without a signature requirement. We aren't responsible for lost, returned, or undeliverable packages, and can't refund orders that tracking confirms as delivered. If you'd like a signature required, please ask when ordering; we aren't responsible for signature-required packages that go undelivered because no one was available to sign.

Problems With Your Order

If something is wrong with your product or shipment, please keep the package and contact us before discarding anything. We may ask for photos, video, or the product itself.

Call 781-246-2200, ext. 1, or reply to your order confirmation email.